Refund policy

1. Product Variations

Each piece is handcrafted through manual processes of 950 silver casting and individual finishing. Product images are representative — the piece you receive may present variations in proportions, surface texture, and shine compared to the photograph. These differences are inherent to the handcrafted process and do not constitute a defect.

2. Wear of Special Finishes

Decorative finishes applied to the silver — including diamond-point texture, gold plating, and oxidized patinas — are surface-level and will wear with normal use. The rate of wear accelerates due to contact with:

  • Water, pools, or the ocean
  • Chemical products: perfumes, creams, chlorine
  • Abrasive friction or hard surfaces
  • Improper storage

Wear from normal use is not covered by warranty.

3. Limited 1-Month Warranty

All pieces carry a manufacturing warranty for 30 calendar days from the date of purchase. The warranty covers only manufacturing defects verifiable at the time of delivery. The warranty is void for any piece presenting:

  • Signs of use, impact, or scratches
  • Missing stones
  • Deformations
  • Any condition different from the original state at delivery

4. Returns & Exchanges

If a piece arrives with a manufacturing defect covered by warranty, the customer must contact us within 30 calendar days of receipt. Return shipping costs are the customer's responsibility. If the defect is confirmed, we will cover the shipping of the replacement or corrected piece.

Before every shipment, each piece is individually photographed and documented in detail. Upon receiving the return, the piece will be professionally inspected and compared against that record. If the piece is found to be in a different condition from what was documented at the time of shipment — whether due to use, impact, scratches, or any external condition — the warranty is void and the piece will be returned to the customer without replacement.

Damage during shipping: If the piece arrives with visibly damaged packaging (dents, crushing, moisture), the customer must photograph both the packaging and the piece before fully opening it, and contact us within 48 hours of receipt with that photographic record. With that evidence, we will file a claim directly with the shipping carrier and cover the reshipping cost. Without photographs of the damaged packaging submitted within that window, it is not possible to attribute responsibility to the carrier and this case is excluded from coverage.

5. SINPE Móvil Payments

Orders paid via SINPE Móvil will not be processed or shipped until the transfer has been verified and the amount is reflected in our bank account. Receipt of a payment confirmation does not constitute order confirmation.

Crediting time depends on the originating bank: transfers between accounts at the same bank are generally immediate, while transfers between different banks may take up to 24 business hours. Once the deposit is verified, the customer will receive a confirmation and the order will be processed.

6. Ring Sizes

The customer is responsible for verifying their ring size before confirming an order. If the indicated size is incorrect, resizing or replacement will incur an additional cost quoted case by case. We recommend consulting our size guide available in the store before purchasing.

7. Metal Sensitivity

950 silver contains 5% copper in its composition. People with known sensitivity or allergy to copper or other metals should consult a doctor before wearing the piece. Priscilla Sayegh is not responsible for allergic reactions arising from pre-existing conditions.

8. International Shipping — Duties & Customs

Tariffs, import taxes, and customs charges applicable in the destination country are the exclusive responsibility of the customer. Priscilla Sayegh does not control or predict customs processing times, which may extend estimated delivery windows. If a package is held by customs, the customer must manage the process directly with the relevant authorities.

9. Custom Orders

Custom orders — specific ring sizes, selected natural stones, or other variations — are not processed through the web store. For quotes and special orders, contact us directly:

  • Instagram: @priscillasayegh
  • WhatsApp: +506 8727 7908
  • Email: info@priscillasayegh.com

10. Product Photography

Product photographs were taken under professional lighting. Perceived color and shine may vary depending on the device screen, ambient lighting, and the specific finish of each piece.

11. Handcrafted Quality Disclaimer

Each piece is cast individually in 950 silver using a traditional lost-wax process. As with all handcrafted metalwork, minor surface variations — such as small pores or subtle texture differences — may be present. These are a natural result of the artisan process and do not affect the structural integrity or overall aesthetic of the piece. What you receive is not a mass-produced object. It is made by hand, one at a time. By completing a purchase, the customer acknowledges that these variations may or may not be present in their piece.